Leader of Leaders Behaviors

Leader Commitments

  • Demonstrates Self-Awareness

  • Shares personal lessons with others to benefit them and encourage self-awareness
  • Knows personal strengths and weaknesses and modifies behaviors accordingly
  • Invites and incorporates constructive feedback from others
  • Takes ownership of how personal behavior and style impact other people

  • Develops Talent

  • Ensures that qualified successors are identified and ready for key team roles
  • Fosters an environment that encourages and enables others to build skills and develop their careers
  • Provides useful real-time coaching to others
  • Recommends developmental activities and stretch assignments to others

  • Drives Engagement

  • Empowers others with meaningful decision making and ownership
  • Ensures that all team members are motivated to work toward common goals
  • Celebrates the team’s successes along the way
  • Provides praise, recognition, and rewards for strong performance

  • Ensures Accountability

  • Accepts responsibility for successes and failures of own work and the team’s work
  • Holds self and team accountable for outcomes (e.g., achieving goals and complying with policies and procedures)
  • Monitors metrics and milestones to chart progress against expectations and accountabilities
  • Designs feedback processes into the work

  • Leverages Business Insight

  • Keeps others informed of relevant industry developments
  • Educates others on the fundamentals of the business and industry
  • Helps others understand their contribution to the success of the broader organization
  • Applies insights of the industry and trends to drive critical initiatives

  • Manages Complexity

  • Coaches others to analyze information and evaluate alternatives to solve problems
  • Defines complex issues clearly despite incomplete or ambiguous information
  • Draws on multiple perspectives and sources to better understand and solve problems
  • Asks the right questions to stimulate critical thinking and help others accurately analyze complex situations

  • Plans and Aligns

  • Addresses risks and contingencies as part of the planning process
  • Finds the right balance between sticking to plans and adjusting them to changing conditions
  • Ensures that the team’s plans and priorities are aligned and coordinated across different areas of the organization
  • Plans ahead to make sure critical resources are lined up for organizational priorities

  • Values Differences

  • Encourages others to stay open to, seek, and learn from diverse perspectives
  • Creates an environment in which differences are openly shared, embraced, and incorporated into the team’s activities
  • Helps people understand the business value of diversity
  • Interacts with others in ways that are sensitive to cultural norms and expectations

Team Member Commitments

  • Communicates Effectively

  • Adjusts communication content and style to the audience and a diverse set of stakeholders
  • Breaks down communication barriers between others
  • Encourages candid and open communication among groups
  • Practices active and attentive listening skills to verify understanding

  • Customer Focus

  • Addresses gaps in the workgroup’s ability to meet emerging customer needs
  • Gathers customer satisfaction input on behalf of the team
  • Holds others accountable for meeting customer needs
  • Aligns business processes to work with those of customers

  • Drives Results

  • Pushes others to achieve results
  • Leads others to persist despite setbacks or obstacles
  • Fosters a sense of urgency in the team for reaching goals and meeting deadlines
  • Drives a track record of success for the team

  • Instills Trust

  • Demonstrates consistency between words and actions, gaining others' trust
  • Models reliability and ensures that the team meets its commitments
  • Maintains honesty and authenticity and encourages others to do the same
  • Is trusted to represent or protect the interests of others fairly

  • Optimizes Work Processes

  • Analyzes problems and process breakdowns to ensure that improvements are made
  • Focuses others on driving continuous improvement and quality outcomes
  • Employs systems, processes, and workflows that help others deliver results without intensive managerial involvement
  • Optimizes and integrates large-scale systems to improve quality and service