Leader Behaviors

Leader Commitments

  • Demonstrates Self-Awareness

  • Asks for input about how own actions impact others.
  • Reacts positively when constructive criticism is offered.
  • Recognizes own mistakes and the need to operate differently.
  • Seeks feedback from others.

  • Develops Talent

  • Offers constructive ideas on how others can better achieve team or organizational objectives.
  • Provides timely and respectful feedback to help others develop.
  • Shares own experience and expertise with others.
  • Supports the developmental efforts of others.

  • Drives Engagement

  • Celebrates others’ successes.
  • Helps others see why the work matters.
  • Shares involvement and visibility with others.
  • Draws a link between the work and own motivation.

  • Ensures Accountability

  • Communicates the status and completion of assignments.
  • Holds self accountable for complying with policies, procedures, and work requirements.
  • Seeks input to ensure assignments are done correctly.
  • Takes responsibility for own actions.

  • Leverages Business Insight

  • Learns about the key drivers of the organization’s business.
  • Shows interest in industry developments and trends.
  • Shows interest in the fundamentals of how the business works.
  • Gathers input about how choices and actions may impact the business.

  • Manages Complexity

  • Collects relevant information to understand intricate problems and issues.
  • Learns and uses systematic problem-solving tools and methods.
  • Recognizes symptoms that indicate problems.
  • Separates relevant facts from less essential or unnecessary data when solving problems.

  • Plans and Aligns

  • Finds out the proper sequence of activities to efficiently complete tasks.
  • Clarifies the tasks that are needed to complete assignments.
  • Seeks the support and resources needed to carry out plans.
  • Aligns own efforts with others’ activities to improve coordination of plans and projects.

  • Values Differences

  • Shows interest in working with people with a variety of backgrounds and perspectives.
  • Avoids using stereotypes.
  • Shows respect when interacting with individuals and groups from diverse backgrounds.
  • Learns from others who have different perspectives, backgrounds, and/or styles.

Team Member Commitments

  • Communicates Effectively

  • Adjusts communication content and style to the audience and a diverse set of stakeholders.
  • Breaks down communication barriers between others.
  • Encourages candid and open communication among groups.
  • Practices active and attentive listening skills to verify understanding.

  • Customer Focus

  • Addresses gaps in the workgroup’s ability to meet emerging customer needs.
  • Gathers customer satisfaction input on behalf of the team.
  • Holds others accountable for meeting customer needs.
  • Aligns business processes to work with those of customers.

  • Drives Results

  • Pushes others to achieve results.
  • Leads others to persist despite setbacks or obstacles.
  • Fosters a sense of urgency in the team for reaching goals and meeting deadlines.
  • Drives a track record of success for the team.

  • Instills Trust

  • Demonstrates consistency between words and actions, gaining others' trust.
  • Models reliability and ensures that the team meets its commitments.
  • Maintains honesty and authenticity and encourages others to do the same.
  • Is trusted to represent or protect the interests of others fairly.

  • Optimizes Work Processes

  • Analyzes problems and process breakdowns to ensure that improvements are made.
  • Focuses others on driving continuous improvement and quality outcomes.
  • Employs systems, processes, and workflows that help others deliver results without intensive managerial involvement.
  • Optimizes and integrates large-scale systems to improve quality and service.

Core

  • Core Areas

  • Escalates Safety Issues
  • Escalates Policy Issues
  • Recommends EAP when needed
  • Completes Required Training ontime
  • Model our culture during Hiring
  • Completes all leader actions in Onboarding
  • Describes Top 5 areas of BW Benefits
  • Describes Team Member & Leadr Commitments

  • Core Processes

  • Assists Team Members with Expenses
  • Completes Required Workday Reporting
  • Assists Team Members with Dayforce
  • Assists with a Budget
  • Know how to access BW Strategy
  • Completes Talent/Performance Actions