Executive Leader Behaviors

Leader Commitments

  • Demonstrates Self-Awareness

  • Shares personal lessons to benefit others in the organization.
  • Is mindful of the impact own leadership style has on people and groups.
  • Gathers feedback from different sources to get an accurate picture of own effectiveness.
  • Leverages personal strengths and addresses limitations.

  • Develops Talent

  • Creates a culture that emphasizes ongoing learning and development and reinforces its value to the organization.
  • Coaches and mentors key talent.
  • Sponsors organization-wide initiatives to ensure leadership excellence and ready talent.
  • Champions organizational efforts that support the development of all employees.

  • Drives Engagement

  • Motivates others by appealing to deeply held values and goals.
  • Creates a climate that makes work gratifying and enjoyable.
  • Ensures that people in the organization feel their contributions are valued.
  • Energizes the organization by clarifying the broader purpose and importance of the work.

  • Ensures Accountability

  • Creates an environment of accountability for meeting agreed-upon expectations.
  • Ensures that the organization meets its commitments.
  • Holds leaders accountable for the performance of their teams.
  • Uses management systems to monitor the organization’s performance against goals.

  • Leverages Business Insight

  • Has thorough business/industry knowledge.
  • Uses business knowledge and insights to guide the decisions and work of the organization.
  • Monitors current and possible future policies and external factors affecting the business.
  • Knows the right responses to changing market dynamics and new business information.

  • Manages Complexity

  • Approaches problems from a systems perspective, defining connections, linkages, and interdependencies.
  • Obtains resources and establishes organizational processes that enable effective information gathering.
  • Anticipates complex challenges the organization may face in the future.
  • Synthesizes information from many sources to arrive at a broad and deep understanding of complex issues.

  • Plans and Aligns

  • Allocates organizational resources in alignment with strategic plans and priorities.
  • Conveys clear objectives so the organization can plan and prioritize actions to achieve them.
  • Ensures that plans are aligned and coordinated across the organization.
  • Sets aggressive yet realistic time frames for achieving strategic objectives.

  • Values Differences

  • Sponsors and mentors people from a variety of backgrounds and perspectives.
  • Cultivates an environment that makes others feel valued, regardless of their background.
  • Fosters a culture that encourages and supports diversity and inclusion.
  • Applies understanding of cultural differences to create value for the organization.

Team Member Commitments

  • Communicates Effectively

  • Creates venues for constructive dialogue within the organization.
  • Demonstrates candor and openness when discussing major organizational initiatives.
  • Communicates effectively to a wide variety of audiences at all organizational levels.
  • Promotes a free flow of information throughout the organization (e.g., upward, downward, and across).

  • Customer Focus

  • Creates a sense of urgency throughout the organization on the importance of meeting customer needs.
  • Ensures that organizational resources and support are focused on meeting customer needs.
  • Establishes organizational alliances or partnerships with key customers.
  • Fosters a customer-focused environment.

  • Drives Results

  • Creates an organization that pushes forward in difficult circumstances.
  • Eliminates obstacles that affect organizational performance.
  • Gets results that have a clear, positive, and direct impact on business performance.
  • Drives the organization to achieve results.

  • Instills Trust

  • Acts in the best interests of others and the organization, even when it conflicts with self-interests.
  • Models dependability and expects others to live up to their agreements.
  • Shows consistency between words and actions, gaining people's trust and respect.
  • Is truthful and transparent, fostering a sense of trust in the organization and its leadership.

  • Optimizes Work Processes

  • Ensures organization-wide adoption of best practices and lessons learned.
  • Leads the organization in determining which work processes must remain in-house vs. those that can be outsourced or discarded.
  • Fosters an environment within the organization that promotes continuous improvement and quality outcomes.
  • Works with internal and external partners to ensure coordinated processes throughout the supply chain.