Podcast: Joey Coleman and The Simple Path to Remarkable Retention
June 23, 2023
Do you wish your people cared about your business as much as you do?
Or do you care as much about your people as you do your business?
The delineation between those two mindsets says a lot about your leadership.
Joey Coleman is the founder and Chief Experience Composer of Design Symphony – a customer experience branding firm and for almost twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He is an award-winning speaker and he is also the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again.
Joey has a new book that is very appropriate for our current times where we’ve had a Great Resignation and people are demanding better leaders and better work experiences. It's called Never Lose an Employee Again: The Simple Path to Remarkable Retention. In this book, Joey shows leaders how to recreate the culture of their organization to one that is positive and engaging that will improve retention and team member experience. And it’s all centered around care.
From a summary of the book:
Never Lose an Employee Again
will reshape the way you think about recruiting, hiring, onboarding, and
retaining quality team members–whether you are an owner looking to hire
your first few employees, an organization hoping to redefine an
industry, or an enterprise that needs to keep growing on a global scale.
Joey begins start this episode out by explaining what the cost is to an organization when they lose a team member. You can listen through the link above.
Need help in applying principles of Truly Human Leadership in your organization? Chapman & Co. Leadership Institute is Barry-Wehmiller's leadership consulting firm that partners with other companies to create strategic visions, engage employees, improve corporate culture and develop outstanding leaders through leadership training, assessments and workshops.
Find out more at ccoleadership.com